Hey there, Collector! We get it—sometimes that Destiny plushie isn’t quite the right shade, or the gaming locker doesn’t fit your setup like you dreamed. At Just Geek Store, we’re fellow fans first, and we want your experience to be as epic as unboxing a limited-edition figure. That’s why our returns and exchanges process is designed to be straightforward, transparent, and respectful of your passion.

✨ Quick Geek Summary: You have 15 days from delivery to request a return or exchange. Most items in new, unopened condition are eligible. Refunds hit your original payment method in 5-10 business days after we process your return. Some items (like personalized gear) are final sale—see details below.

📦 The Basics: Eligibility & Timeframe

  • Return/Exchange Window: 15 days from the date you receive your order.
  • Condition Required: Items must be unused, unopened, and in their original packaging with all tags and accessories. Think “mint in box” collector’s standard.
  • Proof of Purchase: Please have your order number or confirmation email ready.

🚫 Non-Returnable Items (Final Sale)

To protect our community and ensure fairness, some items are final sale and cannot be returned or exchanged:

  • Personalized Personalized/Customized Items: Any product modified with names, gamer tags, or custom artwork (e.g., engraved CosCups, custom Hatsune Miku apparel).
  • Opened Opened Software & Games: Video games, downloadable content, or software where the seal is broken.
  • Intimate Intimate Apparel & Fancy Dress: For hygiene reasons, costumes, fancy dress items, and intimate apparel (if the original protective packaging is removed).
  • Final Sale Clearance or “Final Sale” Items: Any product marked as final sale at purchase.

Why these exceptions? It’s about fairness and hygiene—just like you wouldn’t swap an opened collectible, we can’t resell these items to another fan.

🔄 Step-by-Step: How to Return or Exchange

  1. Contact Our Crew: Within 15 days of delivery, email us at [email protected] with your order number and reason for return/exchange. Use the template below to make it super easy!
  2. Get Your RMA: We’ll review your request (usually within 1-2 business days) and, if approved, send you a Return Merchandise Authorization (RMA) number and shipping instructions. Do not ship anything without an RMA.
  3. Pack It Up: Securely pack the item(s) in the original packaging, include all accessories and tags. Add the RMA number clearly on the outside of the box.
  4. Ship It Back: Send the package to our warehouse at:
    Just Geek Store Returns
    2399 Hiney Road
    Las Vegas, US 87701
    (Please use a trackable shipping service—we recommend DHL or FedEx for speed.)
  5. Let Us Know: Once shipped, email us the tracking number. We’ll take it from there!

✉️ Return/Exchange Request Email Template

Copy, paste, and fill in the blanks to get the process started quickly:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Just Geek Crew, I’d like to request a [return / exchange] for my order. Order Number: [Your Order Number] Product(s) Name: [e.g., “Destiny Plushie – Ghost Model”] Reason: [e.g., “Wrong size,” “Item damaged,” “Changed mind”] I confirm the item(s) are unused, unopened, and in original packaging. Please send me the RMA number and return instructions. My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for: [Product Name & Variant, if known] [ ] Store credit Thank you, [Your Full Name] [Your Email Address]

💰 Refunds: Timing & Methods

We process refunds with the same care we pack your orders:

  • Processing Time: Once we receive and inspect your return at our Las Vegas warehouse (allow 3-5 business days for transit and processing), we’ll initiate your refund.
  • Refund Timeline: Refunds are issued to your original payment method (Visa, MasterCard, JCB, PayPal) within 5-10 business days after we approve the return. The exact time depends on your bank or payment processor.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped).
  • Exchanges: For size or item exchanges, we’ll ship the replacement via your chosen method (standard or free shipping) once the return is received and processed. No additional payment is needed if the item value is the same.
⚠️ Important Notes:
  • Please allow up to 15 business days for the entire process (return transit + processing + refund issuance). We’re based in Las Vegas but serve globally, so international returns may take longer.
  • Refunds for orders paid via PayPal or credit card will show on your statement as coming from “Just Geek Store.”
  • If your item arrives damaged or defective, contact us immediately at [email protected] with photos. We’ll cover return shipping and expedite a replacement or refund.

❓ Frequently Asked Questions (FAQs)

What if I received the wrong item?

That’s on us! Email us right away with your order number and a photo of what you received vs. what was ordered. We’ll send a prepaid return label and ship the correct item ASAP, with our apologies.

Can I return an item from the “Christmas” or “Advent & Countdown Characters” collection after the holiday?

Yes! The 15-day return window applies regardless of season. As long as it’s unopened and within 15 days of delivery, festive gear is returnable.

What about international returns?

We accept returns from all our served regions (excluding remote areas as noted on our site). You are responsible for return shipping costs and any customs duties. Please mark the package as “Returned Goods” to avoid additional charges.

I paid with JCB/PayPal. Will my refund go back there?

Absolutely. Refunds are always routed back to the original payment method for security and simplicity.

Still have questions? Our geek crew is here to help!
📍 Just Geek Store | 2399 Hiney Road, Las Vegas, US 87701
✉️ [email protected]

Celebrating fandom, securing your data, and serving geeks worldwide.