FAQ

We specialize in epic geek culture gear and transformative creator supplies! Our curated collections include:

• Fandom & Collectibles: Anime figures, Destiny plushies, Hatsune Miku merchandise, and characters from Advent & Countdown series.
• Gaming & Tech: Gaming accessories, charging mats, gaming lockers, and drinkware like our popular CosCups.
• Apparel & Lifestyle: Hoodies, jackets, hats, fancy dress costumes, and homeware to showcase your passion.
• Creative Kits: High-quality peelable and permanent paint kits for car customization and other projects.
• Seasonal & Decor: Christmas decorations and themed items to geek out your holidays.

We’re constantly updating our inventory with new, exciting finds for every facet of geek life.

We strive to offer a mix of officially licensed merchandise and high-quality, fan-centric products from trusted suppliers and creators. Product descriptions will typically indicate if an item is officially licensed. If you have a specific question about a product’s authenticity, feel free to reach out to our support team before purchasing.

Yes, we occasionally offer pre-orders for highly anticipated collectibles and new releases! Pre-order details, including estimated release dates and any special terms, will be clearly listed on the product page. Please note that pre-order processing and shipping times begin once the item is physically in our warehouse.

All orders are packed with love and care from our warehouse in Las Vegas, USA. We are proud to offer global shipping to fans and creators almost everywhere! However, due to logistical challenges, we are currently unable to ship to a few remote regions and some parts of Asia. The best way to check is to enter your address at checkout—the system will automatically confirm if we can deliver to you.

We offer two reliable shipping methods to suit your needs:

• Standard Shipping (Fast & Trackable): Shipped via DHL or FedEx. Flat rate of $12.95. Delivery in 10-15 business days after leaving our warehouse. Perfect when you need that new gear or paint kit ASAP!
• Free Shipping (Economy & Smart): Shipped via EMS. FREE on all orders over $50! For orders under $50, a calculated shipping cost applies at checkout. Delivery in 15-25 business days after leaving our warehouse. Ideal for stocking up on books, homeware, or building your plushie collection.

All times are estimates and start after the 1-2 business day order processing period. Delays can occasionally happen due to customs or local holidays.

We’re geeks, too, and we hustle! We process and prepare all orders for shipment within 1 to 2 business days (Monday-Friday, excluding weekends and US holidays). You’ll receive a shipping confirmation with tracking as soon as it’s on its way.

Important: For international orders, any customs duties, import taxes, or fees imposed by your country are the responsibility of the recipient. We declare all packages accurately as “Merchandise” with the total purchase value. We highly recommend checking your local customs regulations before ordering to avoid surprises.

We make checkout seamless! We accept all major payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.

Currently, our checkout process is streamlined for guest purchases. However, you will receive full tracking information via email as soon as your order ships. You can use the tracking number and link provided to follow your package’s journey from our geek den to your domain!

Don’t panic! This can happen due to various reasons like insufficient funds, bank security checks, or incorrect details. Please:

1. Double-check your card information or PayPal balance.
2. Contact your bank to ensure the transaction isn’t being blocked.
3. Try using a different payment method.

If the problem persists, email our support team with your order details, and we’ll help you sort it out.

We want you to be 100% in love with your gear. We offer a 15-day return window from the date you receive your delivery. To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.
• Some items are final sale for hygiene or software reasons (e.g., opened software, certain personal items). This will be noted on the product page.

To start a return, please contact our support team at [email protected] with your order number and reason for return. We’ll guide you through the process.

Oh no! We pack everything with extreme care, but sometimes carriers can be rough. If your item arrives damaged or if you received the wrong item, please contact us within 48 hours of delivery. Send photos of the damaged product/package or the incorrect item received to [email protected]. We will work swiftly to arrange a replacement or solution for you.

Once we receive the returned item and inspect it, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.